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Samsung OfficeServ

Samsung OfficeServ 7200
The Converged Communications Server

The OfficeServ 7200 - The heart of your communications network

The OfficeServ 7200 Converged Communications Server has been designed to deliver advanced voice, data and wireless communications in a single platform. Businesses can deploy OfficeServ 7200 to build sophisticated telephony applications, secure data-communications infrastructure and policy-driven networks.

OfficeServ 7200 with its comprehensive range of features and functionality, offers an effective, affordable solution for any organisation. So, whether you are a small office, a head office or a branch of a larger organisation with a need to take advantage of cutting-edge solutions, the OfficeServ 7200 becomes the heart of your communications network.

What it means for your business - The OfficeServ advantage

Location Independence: Mobile and home working solutions let you attract the best people without losing control and employees are more productive and better connected - Improved productivity for your business.

Multi-site Applications: Your business applications work accross all sites - informal call centres work as a single cohesive unit, operators and supervisiors can monitor and assist a dispersed virtual team - teams are more productive.

Control Costs: Install and manage remote sites without leaving your office, implement centralised cost tracking, security alerts and departmental billing - Reduce the total cost of ownership.

High-end Features: OfficeServ makes deployment simple, without sacrificing features and functionality for your mission-critical business applications: Security systems, policy management and advanced telephony - Change without compromise.

With a system you can grow: Samsung's building block approach to converged communications allows you to start with a single site and grow the system in line with your business - Protect your investment.

OfficeServ 7200 - Features

OfficeServ 7200 allows you to improve your productivity while reducing operating costs using the following key solutions:

Data-Communications Connectivity
Policy Managed Networks
Systems Security
Fully-featured Enterprise Telephony
Wireless Mobility
Virtual Call Centre
Messaging
Hospitality
Desktop Productivity Applications

Mobility - The Virtual Enterprise Becomes Reality

IP Solutions delivered by Samsung and STL will enable users to work seamlessly from home, office, hotels or on the move. 'Location Independence' is the vital part of making the 'Virtual Enterprise' a reality. Using OfficeServ 7200, we can deliver the user's desktop anywhere in the world, so long as there is access to a high-speed infrastructure such as broadband.

The Samsung OfficeServ supports the full range of standards-based premises wireless solutions, including the latest generation of converged Wi-Fi Access Points and terminals. This enables users to take their extensions with them whilst away from their desk, so that no calls are missed. Additionally, they can work from anywhere in the office whilst retaining their data connection to the corporate network.

Hot-desking allows users that regularly work from different locations to move their extension to any desk within the network, whilst retaining their DDI numbers, voicemail access, and class of service.

By providing a Windows-Based Softphone, 'Road Warriors' who regularly work away from the office such as Hotels, Airports, etc. can enjoy the full functionality of their normal deskphone whilst on the move. By using IP services from hotel rooms, airport lounges and Wi-Fi hotspots, users can be contacted by their colleagues, have access to their voicemail, be in touch with their customers via their normal DDI, and can make calls via their OfficeServ at a fraction of the normal call charges.

The Next Word In Advanced Messaging

During the last decade, basic functionality of voicemail has become increasingly popular, as users have identified the efficency gains from taking accurate and timely messages from their customers.

OfficeServ messaging solutions can enhance the standard voicemail functionality by intelligently routing callers. Greetings and call-routing can be changed according to time-of-the-day, day-of-the-week, CLI and DDI, which means they can be customised for callers, users and groups.

With 'follow-me' facility, users can instruct the system to try their alternative locations, so that the system can attempt to put calls to their mobile, home, or any other alternative number. Should the call fail to be answered, it can then be routed to the voicemail so that the caller can leave a message.

Voicemail messages can be converted to email files and transferred to the corporate email server. This allows users to access all their messages regardless of the original medium used. This also enables users to copy, forward or store messages on their laptop or PC for future reference.

Top Developments in Desktop Efficiency

In order to encourage users to use the maximum functionality of OfficeServ, Samsung has developed a full range of intuitive Windows-based applications.

OfficeServ Operator enables users to quickly and efficiently find and transfer incoming calls to extensions at any site. A mixture of comprehensive Extenstion Status, Dial-by-Name, Speed Dials, and Incoming Source Keys makes OfficeServ Operator intuitive and easy to use.

OfficeServ Easyset is a Windows Browser application that enables users to customise individually their extensions without the need for extensive training or reference to the system manager. Features such as Extension BLF, Divert Target, Divert Condition and Personal Speed Dial can be easily changed by a simple point-and-click.

OfficeServ Call is a Windows call management application providing simple point-and-click access to the full range of advanced call handling features of the OfficeServ system. OfficeServ Call can interact with a range of TAPI-based applications such as Outlook, to provide productivity enhancing functions such as dialling from Contact List, Screen Pop, Missed Calls, and also acts as a Personal BLF for the users.

If you wish to find out more about the Samsung OfficeServ 7200 please contact TTC Communications at (541) 689-2650